Effective Date: 15 October 2026
Cherry Holidays is a registered brand owned and operated by Trip Showcase Private Limited, a company incorporated under the laws of India, with its registered office at 205, Palladion Square, Baner - Balewadi Road, Pune - 411045, Maharashtra, India, and CIN: U63030PN2014PTC150882.
These Terms and Conditions govern your bookings and use of the tour packages, holiday planning, travel arrangements, and other travel-related services offered by Cherry Holidays.
By making a booking with Cherry Holidays, you agree to abide by these Terms and Conditions. Please read them carefully before confirming your booking.
2.1 Booking Process: To book a tour or holiday package with Cherry Holidays, you must provide the necessary information, including personal details, traveller information, travel dates, and preferences.
2.2 Confirmation: A booking is considered confirmed only after confirmation has been communicated by Cherry Holidays through email or WhatsApp, subject to the applicable payment and supplier confirmation requirements.
The confirmation will include relevant details of your booking, such as travel dates, itinerary, accommodation, inclusions, exclusions, and payment information.
3.1 Deposit: A deposit may be required at the time of booking to secure your reservation. The amount and payment conditions will be communicated at the time of booking.
3.2 Full Payment: Full payment must be made by the due date specified in your booking confirmation. Failure to make payment within the stipulated period may result in cancellation of the booking, subject to the applicable cancellation terms.
3.3 Payment Methods: Payments may be accepted through available payment methods, including bank transfers, credit cards, debit cards, or authorised payment gateways. Payment instructions will be provided at the time of booking.
4.1 Cancellation by the Customer: If you wish to cancel your booking, you must notify Cherry Holidays in writing through the official communication channels provided.
Unless different cancellation conditions are expressly stated in your booking confirmation or imposed by the relevant service providers, the following cancellation charges will apply:
| Booking cancelled number of days prior to departure | 0 to 6 Days | 7 to 14 Days | 15 to 30 Days | More than 30 days |
| Cancellation Charges applicable on Total Tour Amount | 100% | 75% | 50% | 25% |
Cancellation charges may differ for flights, cruises, hotels, peak-season bookings, non-refundable reservations, visa services, and other third-party arrangements. The specific terms communicated at the time of booking will apply where applicable.
4.2 Cancellation by Cherry Holidays: Cherry Holidays reserves the right to cancel or modify a tour due to circumstances beyond its reasonable control or where the relevant travel services cannot be provided.
Where a cancellation is attributable to Cherry Holidays, the available refund or alternative arrangements will be communicated to the customer in accordance with the applicable booking terms and law. Where a third-party supplier cancels a service, the supplier's applicable terms and the circumstances of the cancellation will be considered.
Missed attractions, activities, or services caused by travel delays, weather conditions, operational disruptions, or other circumstances beyond reasonable control may not be eligible for a refund, subject to applicable law and the relevant supplier's terms.
4.3 Refunds: Eligible refunds will ordinarily be processed within 30 business days after cancellation approval and receipt of any applicable refund from the service provider. Actual processing times may vary depending on banks, payment providers, airlines, hotels, and other suppliers.
Refunds will generally be made through the original payment method unless otherwise agreed or required by law.
5.1 Accommodation: Accommodation will be provided on a twin-sharing or triple-sharing basis unless otherwise specified in the package or booking confirmation.
5.2 Hotel Substitution: If a listed hotel or accommodation option becomes unavailable, Cherry Holidays may propose an alternative property of a similar standard, subject to availability and the applicable booking terms. Any material changes to the confirmed arrangement will be communicated to the customer.
5.3 Meals: Meals will be provided according to the selected package, such as breakfast only, half board, or full board. Refunds will generally not be provided for meals voluntarily skipped or unused by the customer, subject to the applicable package and supplier terms.
6.1 Change Requests: Customers wishing to modify their booking, including travel dates, itinerary, accommodation, passenger details, or other services, must submit their request in writing to Cherry Holidays.
All changes are subject to availability, supplier approval, and any applicable fare differences, amendment fees, or other charges.
6.2 Change Fees: Changes requested less than 15 days before departure may attract additional charges. Certain services may not permit changes or may require cancellation and rebooking.
Any applicable charges will be communicated to the customer before the requested change is confirmed.
7.1 Travel Documents: Customers are responsible for ensuring that they possess valid passports, visas, permits, identification documents, and any other documents required for their journey.
7.2 Travel Insurance: Cherry Holidays strongly recommends that all travellers purchase appropriate travel insurance covering relevant risks, including medical emergencies, trip cancellation, travel interruptions, baggage loss, and other unforeseen events.
7.3 Insurance Inclusions: Some packages may include basic travel insurance. Customers should verify the coverage, exclusions, benefits, and validity of any insurance included in their booking.
7.4 Insurance Claims: Insurance claims must be submitted to the relevant insurance provider in accordance with its policy terms. Cherry Holidays may assist with communication or documentation where reasonably possible but does not determine claim approvals or rejections.
8.1 Pricing: All quoted prices are based on the applicable supplier rates, exchange rates, airline fares, accommodation rates, fuel surcharges, taxes, and service charges at the time the quotation or booking is prepared.
8.2 Price Changes: Prices may change before booking confirmation due to availability, exchange-rate fluctuations, supplier revisions, airline fare changes, government taxes, fuel charges, or other applicable costs.
Once a booking is confirmed, any additional charges will be handled in accordance with the agreed booking terms, supplier conditions, and applicable law.
8.3 Inclusions and Exclusions: Customers should carefully review the itinerary and booking confirmation to understand what is included and excluded from the package. Services not expressly listed as included will generally be at the customer's expense.
9.1 Tour Itinerary: Cherry Holidays makes reasonable efforts to ensure that itineraries reflect the arrangements confirmed with customers. However, changes may become necessary because of weather, operational requirements, supplier availability, safety considerations, or other unforeseen circumstances.
9.2 Third-Party Services: Certain travel services are provided by independent third parties, including airlines, hotels, transport operators, tour operators, cruise companies, and activity providers. Their respective terms and conditions may apply.
9.3 Limitation of Liability: To the extent permitted by applicable law, Cherry Holidays shall not be responsible for losses, delays, injuries, damages, or service deficiencies arising from circumstances outside its reasonable control or from the independent acts or omissions of third-party providers.
Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited.
9.4 Travel Disruptions: Flight delays, baggage issues, accidents, missed connections, attraction closures, and other travel disruptions should be reported promptly to the relevant service provider and Cherry Holidays where assistance is required. Any applicable remedies will be determined by the relevant circumstances, booking terms, and applicable law.
10.1 Traveller Behaviour: Customers are expected to behave responsibly and respectfully towards other travellers, service providers, local communities, and property.
Disruptive, abusive, unlawful, or dangerous behaviour may result in removal from an activity or termination of participation by the relevant service provider, subject to applicable law and the circumstances. Any refund will be determined by the applicable booking and supplier terms.
10.2 Compliance with Local Laws: Customers must comply with the laws, regulations, safety instructions, and local customs applicable at their destinations.
Cherry Holidays is not responsible for legal consequences arising from a customer's unlawful conduct.
11.1 Passport Validity: Customers are responsible for carrying valid passports and other required travel documents. Many international destinations require at least six months of passport validity from the date of travel; customers must verify the specific requirements of their destination and transit countries.
11.2 Visa Requirements: Unless expressly included in the confirmed package, obtaining the necessary visa, entry permit, and travel authorisation is the traveller's responsibility.
11.3 Visa Rejections and Restrictions: Cherry Holidays does not guarantee visa approval or entry into any country. Visa decisions, border admission, and travel restrictions are determined by the relevant authorities.
Customers are responsible for checking entry requirements and providing accurate documentation. Additional costs arising from visa rejection, incomplete documentation, or failure to meet entry requirements will be handled according to the applicable booking terms and law.
12.1 Events Beyond Reasonable Control: Cherry Holidays and its service providers may be affected by circumstances beyond their reasonable control, including natural disasters, pandemics, epidemics, wars, political unrest, government restrictions, strikes, severe weather, and major transport disruptions.
12.2 Impact on Bookings: Where such circumstances affect a booking, Cherry Holidays may need to modify travel arrangements, reschedule services, offer available credits or alternative arrangements, or cancel affected services.
Refunds, credits, and other remedies will depend on the applicable supplier policies, the circumstances of the event, the confirmed booking terms, and applicable law. Nothing in this section removes any mandatory rights available to customers under applicable law.
13.1 Booking Confirmations: Following successful booking and the required payment and supplier confirmations, customers will ordinarily receive their booking confirmation through email or WhatsApp within 24 hours, where practicable.
The confirmation will include the relevant itinerary, payment details, and booking reference, as applicable.
13.2 Travel Documents: Travel documents, including booking vouchers, hotel confirmations, tickets, permits, insurance details, and other relevant documents, will generally be shared digitally through the customer's registered email address or WhatsApp.
The timing of document delivery may depend on supplier processing times, ticketing schedules, visa approvals, and the travel date.
13.3 Physical Dispatch: Where physical documents or welcome kits are expressly included, dispatch will ordinarily be arranged within 2–5 working days of booking confirmation, where applicable. Delivery times may vary by location and courier service.
Visa approvals and related documents remain subject to the processing timelines of the relevant authorities.
13.4 Communication Channels: Email and WhatsApp are the primary channels for delivering booking confirmations, travel documents, and updates unless another method is agreed.
Customers are responsible for providing accurate contact details and checking their messages for important travel information.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
Subject to applicable law, disputes arising from or in connection with these Terms and Conditions shall be subject to the jurisdiction of the competent courts in Pune, Maharashtra, India.
For questions, concerns, or assistance regarding these Terms and Conditions or your booking, please contact:
Cherry Holidays
A registered brand owned and operated by Trip Showcase Private Limited
Registered Office:
205, Palladion Square, Baner - Balewadi Road,
Pune - 411045, Maharashtra, India.
CIN: U63030PN2014PTC150882
Email: [email protected]
Phone: +91-9730880379
Thank you for choosing Cherry Holidays. We look forward to helping you plan a memorable travel experience.
© Cherry Holidays. All rights reserved.
